Merknaam - Stijlvolle Dames Sneakers van Duurzaam Stof

Return Policy

It may happen that you want to return an order. Perhaps because the product does not meet your expectations or maybe there is another reason why you do not want to keep the order. Whatever the reason, you have the right to cancel your order up to 14 days after receiving it without giving a reason.

After cancellation, you have an additional 14 days to return the product. You will then be refunded the full order amount including shipping costs. Only the costs for returning the product from your home to the online store are at your own expense. These costs are approximately €7.95 per package, please check the website of your carrier for exact rates. If you exercise your right of withdrawal, the product with all supplied accessories and - if reasonably possible - in its original condition and packaging will be returned to the merchant. To exercise this right, you can contact us via info@chiquedesign.nl or use the following link click here

We will then refund the due order amount within 14 days after registering your return, provided that the product has already been received back in good condition.

If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass on this depreciation of the product to you. So handle the product with care and make sure it is well packaged for a return.

I provided the wrong delivery address!

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will try to change the order for you.

SHIPPING

We can ship almost all of our orders to any destination in the world. All orders are shipped within 1 to 2 days. Shipping costs are based on the size/weight of the purchased items and destination. If you have any special requests regarding the shipping of your order, please let us know by sending an email to info@chiquedeisgn.nl.

NETHERLANDS (DOMESTIC)

Orders over €50,- are shipped for free.
• Orders should arrive within 2-8 working days after shipping.
Free shipping is only valid for individual orders. Wholesalers are not eligible for coupon, promotion, or free shipping discounts.

Orders are delivered by various carriers. The correct shipping method including the shipping costs will be automatically calculated for you at checkout.
• All orders in Europe are shipped for free for orders over EUR 50,-
•
For wholesale orders, we charge a small fee of up to €15,- for shipping, depending on the weight and size of the purchased items:

weight

delivery times

price

Fits through the mailbox

x

x

x

Parcel post

0-10kg

2-8 working days

€5.95

INTERNATIONAL

International orders may require 1 working day or more processing time for shipping. Free shipping is only valid for individual orders. Wholesalers are not eligible for coupon, promotion, or free shipping discounts. EuropeAll orders in Europe are shipped by PostNL, DPD, DHL, Packs, Global Express, and Fedex unless otherwise stated. • Orders over €50,- are shipped for free to Belgium & Germany • Orders over €50,- are shipped for free within EU ZONE 1 • Orders over €50,- are shipped for free within EU ZONE 2• Orders should arrive within 2-5 working days after shipping for the Netherlands, Belgium & Germany.• Orders should arrive within 5-14 working days after shipping for EU ZONE 1 & 2.

Rest of the world
All orders outside Europe are shipped with DPD, DHL, or PostNL, Packs, Global Express, Fedex unless otherwise stated.
• Orders over €150,- are shipped for free
• Orders should arrive within 7-18 working days after shipping.
International
orders are shipped with DPD, DHL, Fedex, or UPS depending on the destination, weight, and quantity. Orders outside the Netherlands are shipped within 1 to 2 working days, depending on customs processing. The correct shipping method and costs will be automatically calculated at checkout. Destinations not displayed in the webshop will be handled separately via email.

weight

delivery times

price

Belgium & Germany

0-2kg

3-7 working days

€7.95

Parcel post (zone 1)

0-2kg

5-14 working days

€13.95

Parcel post (zone 2)

0-2kg

5-14 working days

€19.95

Parcel post for the rest of the world with DPD, DHL, UPS, or Fedex

0-10kg

7-18 working days

€24.95

Zone 1: Italy, Finland, Denmark, Ireland, the United Kingdom, France, Luxembourg, Sweden, Spain, Portugal, and Poland.
Zone
2: Aaland Islands, Albania, Andorra, Belarus, Bosnia, Bouvet Island, Bulgaria, Cyprus, Estonia, Gibraltar, Greece, Hungary, Kosovo, Croatia, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Romania, San Marino, Serbia, Slovenia, Slovakia, Svalbard, Czech Republic, Turkey, Vatican City, and Switzerland.

9. TRACKING NUMBER
For parcel shipments, you will receive a track & trace number by email after your order has been shipped. It may take up to 24 hours for the information about your package to be processed.

CUSTOMS
For orders outside the European Union, there may be additional costs such as customs duties and/or taxes. This means that the buyer is responsible for all additional costs. Please contact the local customs office in advance for more information or alternatively, you can use the customs duty calculator at:
https://www.simplyduty.com/import-calculator/

EXCEPTIONS
B2B (Business-to-Business) customers are not eligible for coupons, discounts, promotions, or free shipping.

RETURNS

If you are not satisfied with our product and want to return it, please contact us via our Contact page
and let us know your order number along with the reason for returning the product. We offer a 14-day return guarantee, which means that if you are not satisfied with your purchase for any reason, you can return it to Chique Design within 14 days of receiving the item, if reasonably possible, in its original condition and packaging.

The consumer has 14 days to notify a return.
Then another 14 days to actually return it.
Refunds will be made within 5 working days after receipt of returns.

Returning an item

Please follow the steps below so that we can process your refund efficiently:

- Send us a message stating the reason for the return. This note must include your name, address, and phone number.

- Pack the item securely in the original packaging (if available).

- Send the package to the address: Wilhelminastraat 95, 6942ES Didam, Gelderland, Netherlands.

- For your protection, we recommend using a registered shipping service.

- For credit card or PayPal purchases, a refund will be credited to your account on the same day we receive the returned item or items. For all other payments, refunds will be made via the originally used payment method.

Shipping returns

You are not responsible for paying your own shipping costs. We will pay for this. To return your item, you can use the return portal. You will automatically receive instructions after you have notified a return via email. If you receive a refund, the shipping costs will also be refunded.

Chique Design cannot be held responsible for goods lost during transport, and we recommend returning products by registered mail.

Damaged items

Goods are deemed to have been received in good order after 14 days of receipt. You can return defective/damaged goods within 14 days of receipt for a full refund, provided they are unused and in their original packaging.

Unwanted items

Unwanted goods can be returned within 14 days of receipt, provided they are in their original condition and packaging. Replacement products will be sent at the buyer's expense. Refunds will be made via the originally used payment method, minus shipping costs and any costs associated with the crediting procedure. Chique Design cannot be held responsible for goods lost during transport, and we recommend returning products by registered mail.

Order cancellation

Orders can be canceled as long as the goods have not been shipped. If you receive the goods and still wish to cancel, please return the products within 14 days of the return notification, if possible in their original condition and packaging. Refunds will be made via the originally used payment method. Chique Design cannot be held responsible for goods lost during transport, and we recommend returning products by registered mail.

Incorrect items

If we have sent you the wrong item, you must notify us within 14 days and return the wrong item to us with written details of the correct information. If you want us to replace the wrong item with the item you ordered, we will send you the correct item as soon as possible or refund the item after it has been returned. We will not charge you for the incorrect item, and we must have the incorrect item returned before we can investigate it.

Return any incorrect item to the address we will provide you after notification, we will replace or refund the incorrect item upon receipt of the returned goods.

Until you return the items to us, you are responsible for keeping them safe and taking reasonable care of them. We do not accept liability for returned packages damaged during transport. It is your responsibility to package products adequately to prevent damage.

If you choose to return items from abroad, the return shipment may be at the sender's expense.

Other conditions

We reserve the right to refuse any order for any reason. We also reserve the right to cancel any purchase (an order already accepted by us) without being liable for any damages or costs resulting from, among other things, an incorrect or misleading address or a possible fraudulent transaction. If the order has not yet been shipped, a full refund will be made to the customer in any case.

After the return is received

Once your return is received and inspected, we will send you a

An email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and the amount will be automatically refunded to your credit card or original payment method within 5 working days after the notification.

Notes

Personal care products must be unused/sealed in the original packaging for hygienic reasons

Products with broken seals cannot be returned

If a product is defective, it can only be exchanged for the same product in replacement

Return Approval

Upon receipt of the shipment, we will credit it and if there are any issues, we will contact you immediately.

Please provide the following information: Order number, full name, phone number or email address, and the reason for the return.

Do not return goods cash on delivery. We will refuse all COD packages.

Damage or Incorrect Products: If you have received a damaged or incorrect item in your shipment, please contact us by email at info@chiquedesign.nl or by phone and our customer service representatives will authorize a return or replacement. You will not be charged shipping costs for any errors we make in preparing your shipment.